AXÉ BRAZIL - HELP CENTER
You asked, we answered
Have a question? Want to learn more about our store and policies? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.
SHIPPING AND DELIVERY GUIDELINES
Your order will be processed and shipped within 2 business days. You'll receive an email notification containing your tracking number as soon as your package sets off.
Expect your order to arrive within 3-5 business days.
RETURN POLICY
Due to spiritual reasons, we do not accept returns for any Hapé and applicators (kuripe and tepi). However, for any other item, you are welcome to initiate a return within 14 days. You have the option to request a full refund, an exchange, or store credit.
To qualify for a return, ensure the item is in unused condition, maintaining the same state as when it arrived.
For all return and exchange requests, contact us via info@axebrazil.com. Include your name, order number, and item details in your message. An email will be sent to you, containing your authorization number and the designated return address.
Please note that return shipping expenses are the customer's responsibility.
Upon receipt and inspection, we will initiate the refund process back to your original payment method.
HAPÉ: COMPREHENSIVE GUIDELINES
In our pursuit of providing you with an exceptional experience, we are dedicated to enhancing this section continually. We will consistently update it with the most accurate and insightful information about this sacred medicine. By clicking on the link below, you'll gain access to three articles covering the following topics:
Our goal is that armed with these insights, you'll possess the fundamental knowledge needed to foster a profound and healthful connection with this sacred medicine. Axé!